How To Set Your Greeting Message In WhatsApp For Business

Do you want to set up an automatic reply on your WhatsApp Business account? If so, you can enable the greeting messages option on your business tools. Check our quick guide below and we’ll show you how to enable, and edit the greeting message on your account.


WhatsApp Business is a great platform to set up an online shop for your business, whether it’s a small one or not. People can message your account on the app to inquire about your products or buy one from you.

If you want to engage with your potential customers right away, you can set up an automatic reply on your account. With the help of the greeting message feature, you can immediately reply to users with a message as long as your device has an internet connection.

Here’s our guide to creating a greeting message for your WhatsApp Business account.

How to add a greeting message to your WhatsApp Business account

If you want to send an automatic reply to people who messages you on WhatsApp Business, you can add a greeting message to your account. In this way, you can briefly introduce your business to your potential customers.

You can add a greeting message to your account from the WhatsApp Business app on your phone. Follow our quick tutorial below, and we’ll show you how to do it from an Android device.

On your Android phone:

  1. Open WhatsApp Business from your home screen or app drawer and sign in to your account.
  2. Tap the More options (three dots icon) on the top right corner and select “Business tools” from the menu.

  3. Select “Greeting message” under the Messaging section.

  4. Toggle “Send greeting message” and edit the message that you want to send to people that contact you on the app.
  5. Tap the “Save” option on the top right corner to apply the changes to your account.

That’s how you add a greeting message to your WhatsApp Business account. People that message you for the first time or after 2 weeks of no activity will receive this greeting message as your reply.

Although you can use your business account on the WhatsApp web client, you can’t add or edit your greeting message there. You’ll need to open the mobile app and edit your business tools to do so.

To wrap it all up

Now that you know how to add a greeting message to your WhatsApp Business account, you can immediately engage your customers in conversation as soon as they send you a message. Please note that the app will only send greeting messages when your device has an active internet connection.

That’s it! For more tips and tutorials, visit our page frequently and read our daily posts and updates.