How To Disable A Lost Or Stolen Amazon Firestick
Last Updated: March 8, 2020
Amazon Firestick are cheap but they still cost $40. They are also small and easy to conceal, meaning if you have people round your house or have an open house, it could easily go missing. So what happens if yours gets stolen? Can you disable a lost or stolen Amazon Firestick so it cannot be used?
Yes you can.
This happened to a friend of mine who opened his old apartment to Airbnb. He moved in with his girlfriend and rather than sell his old apartment, decided to make a little extra. He rented it out to make some money and to keep it as an investment for the future. One of the features he offered was a fully operational Amazon Firestick. Already set up and joined to his WiFi network, it was supposed to be there for guests to use.
He has had three stolen in less than two years so far.
Can you disable a lost or stolen Amazon Firestick?
You can disable a lost or stolen Amazon Firestick. Much like if you lose your phone or have it stolen, you can report it lost on your account so it is disabled and cannot be used online. That won’t stop it being used but it will stop anyone being able to register it or use the Amazon App Store.
This is an important step that you must take if your Amazon Firestick is lost or stolen. As it is linked to your Amazon account, whoever has it can use it to buy movies, TV shows and apps and have them billed to your account. While there is a process to dealing with refunds from this, it’s a long and often complicated one that requires a lot of effort on your part.
This is one of those times when all that data Amazon collects from the Firestick works in your favor. When you report it as stolen, Amazon will record whenever it tries to connect to Amazon servers and will not permit any purchases using your account.
Disabling an Amazon Firestick
As soon as you notice your Amazon Firestick is missing, you need to deregister it from your Amazon account. This will stop whoever has it from using your credit card to buy anything through the device. It will protect you from anything else that subsequently happens too, like getting caught accessing illegal streams.
Do the following the moment you notice the Amazon Firestick is gone:
- Navigate to Manage Your Content and Devices on the Amazon websiteand log in.
- Select to Your Devices and select the missing Firestick.
- Select Deregister.
- Confirm the choice.
- Contact Amazon Customer Service and tell them the situation.
There is a live chat or email form to contact Amazon but I would suggest calling them on 1-888-280-4331. There will likely be a wait as they are usually busy so you may prefer web chat instead.
- Scroll to the bottom of any page on the Amazon website.
- Select Help under Let Us Help You.
- Select Browse Help Topics and Contact Us.
- Select Devices and Tell Us More.
- Select Chat to access web chat.
It’s a real pain that this option is buried so far in the website but I guess they don’t want everyone asking them dumb questions all day long. If you don’t have the time or patience to wait in a call queue, this might be your best option.
Reporting and deregistering your lost Firestick does not render it useless. It just stops it from using your account to buy movies or apps and prevents it being registered under a different account. It will not prevent it being used with sideloaded apps. That’s less of an issue for you though as protecting your account is the primary goal here.
Locating a lost or stolen Firestick
Despite the amount of tracking Amazon does on the average Fire TV Stick, the company cannot identify the location or new owner of a stolen Firestick. They may be able to access the IP address but this just gives a rough geographical area. There is currently no mechanism for identifying and tracing lost Firesticks. Once it’s gone, it’s gone.
There is also no way of identifying whether a Firestick on sale on the internet is stolen either. You will only know once you try to register it with your account and it won’t let you. That would then be for you to follow up with the seller.
Do you know of any way to trace a lost or stolen Amazon Firestick? Have any stories around the subject you would like to share? Tell us below if you do!