How To Add A Quick Reply In WhatsApp Business

Do you want a few sets of messages that you can quickly use on WhatsApp Business? If that’s a yes, you can add more quick replies to use on your account. Follow our quick guide below, and we’ll show you how to add more quick replies on WhatsApp Business.


When you fill-up your business information in WhatsApp Business, you’ll get a couple of default replies that you can use on your chats. In this way, you don’t need to type your shop’s information every time a customer asks about them.

Aside from these default quick replies, you can also create custom ones for your account. With the help of this feature, you can immediately retrieve and use these messages on chats with your customers.

Here’s our guide about adding new replies to your WhatsApp Business account.

How to add a new quick reply option on WhatsApp Business

If you want to have a few message templates that you can use to reply to your customers efficiently, you can add more quick replies to your account. By adding “/” and the shortcut, you can immediately type the message that you want to say.

You can add or edit quick replies from the WhatsApp Business app on your phone. In our tutorial below, we’ll show you how to do it from an Android device.

On your phone:

  1. Launch WhatsApp Business and sign in to your account.
  2. Tap More options (three dots icon) on the top right side of your screen and select “Business tools” from the menu.

  3. Select the “Quick replies” option under the Messaging section.

  4. Tap the plus icon on the bottom right corner of the page to create a new quick reply.
  5. Choose the shortcut you prefer to use and enter your reply message.

  6. Tap Save on the top right corner to confirm your decision.

That’s how you create a new quick reply on WhatsApp Business. You can store up to 50 messages and use them as quick replies on the app.

As for those using their business accounts on the WhatsApp web and desktop apps, you can’t create new quick replies from there. However, you can still retrieve and use these preset messages whenever you want, except for the ones with media files.

To use a quick reply, type “/” + one of the shortcuts, edit the message, and press Send. Alternatively, you can select Attach > Quick Replies to choose the message that you want to send.

To wrap it all up

Now that you know how to create new quick replies, you can now set messages that you can use on your chats with the help of a shortcut. Always remember that you can edit your quick replies whenever you want.

That’s it! For more tips and tutorials, visit our page frequently, and read our latest posts and updates.